Terms & Conditions
All the terms and conditions of Sahulaten are listed below. Please feel free to contact us if you have any questions or require further clarification.
www.sahulaten.com – User Agreement
Sahulaten is an online platform that connects customers with trusted service professionals.
Please read these Terms & Conditions carefully before using the Sahulaten website or mobile application.
In these Terms & Conditions:
- Customer refers to the person requesting services through Sahulaten.
- Technician or Service Provider refers to the professional providing the requested service.
- Sahulaten, Company, we, our, or us refers to Sahulaten.
- Contract means the agreement between the Customer and Sahulaten regarding the requested services.
Scope of Sahulaten Services
Sahulaten provides an online platform that helps customers connect with verified service professionals while creating employment opportunities for technicians.
- Sahulaten assigns verified technicians based on their availability.
- Customers may modify or cancel an order only while it is in the “Received” status and before it has been accepted.
- Once a technician is assigned, their details will be shared with the customer through SMS and the Sahulaten website or mobile application.
- Customers may pay for completed services through cash or online payment methods, including bank transfer, Easypaisa, and JazzCash.
- If payment is made in cash, the technician will pay Sahulaten’s agreed service charges.
- If payment is made online directly to the technician, the technician must transfer Sahulaten’s service charges on the same day.
- If any service is extended beyond the original booking, both the customer and technician must inform Sahulaten. Otherwise, Sahulaten will not be responsible for any disputes, damages, repairs, or incidents arising from the extended work.
- Our verified technicians will perform services according to customer requirements while complying with their agreement with Sahulaten.
- Both customers and technicians are encouraged to leave reviews after service completion.
Role & Obligations of Sahulaten
- Sahulaten connects customers with technicians for convenience and employment opportunities.
- All technicians registering on Sahulaten must be at least 18 years of age.
- Users may register as individuals or businesses.
- Creating an account and placing service requests are completely free.
- Sahulaten reserves the right to reject, suspend, or terminate any account at its sole discretion.
- Sahulaten is not responsible for the conduct, performance, quality, delivery, or description of services provided by technicians.
- Sahulaten performs legal background checks during technician registration. However, we are not responsible for any theft, misconduct, damage, or illegal activity that may occur during service delivery. In such cases, Sahulaten may provide technician information but cannot participate in legal proceedings.
- Sahulaten is not obligated to intervene in disputes between customers and technicians except where necessary to improve platform experience.
Collection and Use of Personal Information
Information We Collect
When users create an account or place an order, Sahulaten may collect:
- Full Name
- Phone Number
- Email Address
- Gender
Visitors who simply browse the website without registering are not required to provide personal information.
Purpose of Data Collection
The collected information is used to:
- Create user accounts.
- Process bookings.
- Contact customers regarding their services.
- Display gender-specific salon services where applicable.
Requesting Data Deletion
Users may permanently delete their accounts through the Account Settings section of the application.
Deleting an account removes all information collected during registration and service bookings.
Alternatively, users may request deletion by contacting:
Email: care@sahulaten.com
Social Login Removal
Users who have signed in using Google or Facebook may unlink their accounts from the Account Settings section.
Once unlinked, all associated profile data will be removed from our systems.
Personal Data Removal
Users may request deletion of their personal information by:
- Deleting their account through the application.
- Emailing care@sahulaten.com.
- Contacting us through the Contact Us page on the Sahulaten website.
User Obligations
By using Sahulaten, you agree to:
- Comply with these Terms & Conditions and all applicable laws.
- Provide accurate and truthful information.
- Perform contractual obligations professionally and responsibly.
- Ensure compliance with all regulations applicable to you as either a customer or technician.
- Not use any content available on Sahulaten for commercial purposes without written permission.
- Not use the platform for unlawful, fraudulent, abusive, or immoral activities.
- Keep your account secure and never sell, transfer, or allow another person to use it.
- Avoid posting any content that may damage Sahulaten or any other person, including content causing financial or reputational harm.
- Technicians must provide services according to the agreed contract unless prohibited by law.
- Technicians must not charge customers additional fees outside the agreed booking price unless both parties mutually agree through the Sahulaten platform.
- Direct payments outside Sahulaten are discouraged for payment security.
- If customers agree to reimburse additional material or equipment costs, collecting those costs remains solely the technician’s responsibility. Sahulaten is not involved in such arrangements.
Fees
- Upon accepting a booking, technicians become liable for Sahulaten’s applicable service fee.
- Additional work requested outside the original booking will not automatically change the agreed platform fee.
- All service fees payable to Sahulaten are non-refundable except where required by applicable law.
- Sahulaten reserves the right to suspend user accounts until outstanding fees have been cleared.
- Customers pay online service charges only. Material costs are paid directly to the technician or supplier.
Return Policy
- Returns apply only to service charges and not to purchased materials.
- Service providers are responsible for any applicable refunds. Sahulaten is not liable for refunding technician payments.
- Returns apply only to the specific service performed.
- Approved refunds will be credited to the customer’s Sahulaten digital wallet.
- Online payments refunded will also be credited to the customer’s digital wallet rather than through the payment provider.
Service Guarantee
Sahulaten offers:
- 15-day guarantee on eligible Home Services.
- 2-day guarantee on Cleaning Services.
-
On-the-spot inspection warranty for:
- House Deep Cleaning
- Paint & Polish
- Carpentry
- Kitchen Drain Blockage
Requests made after the applicable guarantee period will require a new service booking.
Services Not Covered Under the 15-Day Guarantee
- Home appliance repair and installation
- Electrical short circuit repairs
- House Deep Cleaning services
Cancellation Policy
- Customers should cancel bookings before the technician’s arrival. Late cancellations may incur a cancellation fee of Rs. 50.
- If a booking is cancelled before technician assignment, any advance payment will be refunded in full.
Technician Arrival Time
The scheduled booking time represents the technician’s expected arrival time.
A grace period of up to one hour may apply depending on traffic, weather, or operational conditions.
Pricing
- Service prices displayed on Sahulaten are subject to change without prior notice.
- Material costs are separate unless specifically mentioned in the booking.
- Any additional work requested after booking may require a revised quotation.
Refund Policy
- Refunds apply only to service charges and not to purchased materials.
- Refund requests are evaluated based on the nature of the service provided.
- Approved refunds will be credited to the customer’s Sahulaten digital wallet.
- Banks and payment providers are not responsible for processing service refunds.
Service Delivery Policy
Technicians generally arrive within approximately one hour of the scheduled booking time unless otherwise communicated.